FAQs
What happens after I place an order?
Once you place your order, you’ll receive an order confirmation by email.
Payments and checkout are handled securely through Shopify, and when your order is dispatched you’ll receive Royal Mail tracking details so you can follow its progress.
Delivery lead time and cost
We offer free tracked delivery on all UK orders.
Because each T-shirt is made to order, please allow 1–3 working days for production. Once dispatched, your order is sent using Royal Mail Tracked 24, which usually arrives the next working day.
Most orders are delivered within approximately 4 working days from the date of purchase.
Issues with an order
If you experience any issues with your order, please contact us at info@catandmonkey.co.uk.
Where an item is confirmed to be incorrect or faulty due to a printing issue, we will provide a replacement free of charge.
Please see our Refund Policy and Terms & Conditions for full details.
Charity Donations
Every T-shirt you buy helps support the Born Free Foundation. Cat & Monkey donates £1 from each sale through Work for Good as part of an ongoing commitment.
You can find more details on our Charity Info page.